When the assigned agent is changed, an email will go out to the new agent automatically. (No dropped tickets.)

If you have a suggestion, please fill out the form below. We value client input, and promise to listen to all suggestions. So far we have implemented around 75% of all suggestions.


We want HelpConnection.NET to be the best customer solution that it can possibly be. However, we cannot guarantee that your suggesion will be implemented, nor that it will be implemented in the next release cycle. That decision is in the hands of the Help Connection staff.

Thanks for your suggestion, your understanding, and helping us make HelpConnection.NET even better.

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