Subordinate Relations
In version 2.1, clients can have subordinates (usually employees) defined.
The client with defined subordinates (superior) will be able to view the issues of their designated subordinates, from the public side of HelpConnection. (After logging in.) Depending on the web.config settings, the superior may also be allowed to update the issues of their subordinates. Once logged in, the superior can see their own issues as well as any submitted by their subordinates.  Superiors can change the issue list to show only their own issues, or a combined view of their own issues plus all subordinates.

The top image shows a screenshot of the admin setting, within the client record update, where any subordinates can be selected. The image below shows a screenshot fo the public side, where the logged in superior can see her own 'test' issue as well as that of her subordinate (Joe Smith).



This feature is useful when you support companies that have many employees reporting issues/tickets to your HC installation.  For example: If you offer support to company ABC, which has 3 departments being supported... you can have superiors for each department who can track the issues of all employees of their department, without being able to see the issues of another department within the same company.  Issues are still private to the public by default.  Only the superior and the client who initially submitted the ticket can view the responses or update the issue.

Subordinate Relations are set from the Clients tab, by adding or editing the client record of the superior.  (See top screenshot.)