I just have to let you know that my experience with your product and your customer support is by far the best I have had with any product, not just a ... Jim
When the assigned agent is changed, an email will go out to the new agent automatically. (No dropped tickets.)
We have been in the business for quite some time, so the HelpConnection is not our only major software application.
If you are looking for other solutions, look below to find some of the best applications available
on the net.
Expinion.net
Expinion.net specializes in designing software that can be added to existing web sites (or intranet servers) to simplify and improve administration, and make your site more valuable to your visitors – without the need for special hosting or programming skills. (We are not resellers of software designed by other companies.)