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HelpConnection.NET - Online Customer Support Software:
To provide excellence in customer support, you need to provide your clients with convenient ways of
contacting you. And when they give you this opportunity to impress them, you need to provide an answer as
quickly, efficiently, and as correctly as possible.
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 Provide excellence in customer support
But, when you have many clients and customer support representatives, it can be difficult to keep so many
questions & answers, product issues, and internal information organized. When many agents are involved, similar
issues can be re-solved many times, thus wasting valuable time and effort.
Better organize public and internal information
An automated customer support and knowledge base system, that can be online (accessed from any online browser,
anywhere in the world, 24/7/365) really helps. But...you may need even more. You may need incoming email to ticket
conversion, built-in communications systems between agents, automated escalation, category alerts and news, a
built-in dictionary/glossary of terms, etc.
All of these things can take your support area up a notch, and provide both clients and agents with intuitive
information...quickly.
Anywhere in the world, 24/7/365, self-serve customer support
The HelpConnection.NET solution has all of this. It has been designed specifically to help online businesses
organize their customer support issues, assign tasks to multiple agents, and make all appropriate information
available to as many appropriate parties as possible. This also minimizes the number of questions and responses!
Customizable for your business
And, the HelpConnection.NET solution can be added to most existing sites (hosted on Windows IIS servers), or your
Windows intranet server. So, not only is the information readily accessible, but you don't have to keep paying
for it over, and over again!
At an introductory price of only $1165, the Help Connection.NET solution really is one of the most economical,
full service customer support solutions available for the web.
Great price and incredibly low TCO
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Completely Web Based
Available from Anywhere
Fully customizable
Great price and low TCO
Concurrent work flow
POP Email to Ticket
Great Knowledgebase
Expandable Forms
Extensive Documentation
RSS Output support
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Existing Expinion Help Desk Customers
You can migrate most of your data from Expinion Help Desk 6.3 or 6.5 to the HC solution.
(Must be done on a fresh HC installation that has no data yet.)
Data Migration guide, data migration overview
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