An overview of the Customer Service & Knowledge Base Software, in .NET 2.0 by HelpConnection.NET
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Twitter Help Desk Software - HelpConnection.NET

 


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Overview of our Customer Service Software, written in .NET 2.0

To provide excellence from your customer service desk, you need to provide your clients with convenient ways of contacting you. And when they give you this opportunity to impress them, you need to provide an answer as quickly, efficiently, and as correctly as possible.


Take a 5 Minute Virtual Tour, of HC.NET Customer Service Software



Provide excellence in customer service

But, when you have thousands of clients and hundreds of customer service representatives involved, it can be difficult to keep so many questions & answers, product incidents, and internal information organized. When so many agents, similar questions can be re-solved many times, thus wasting valuable time and effort.

Better organize public and internal information

Automated asp.net customer service software and KB (Knowledge Base) system, that can be online (accessed from any online browser, anywhere in the world, 24/7/365) really helps. But... you may need even more. You should have incoming email to incident conversion, built-in communications systems between agents, automated escalation, category alerts and news, a built-in dictionary / glossary of terms, etc. All of these things can take your customer service desk area up a notch, and provide both clients and agents with intuitive information... quickly.

Anywhere in the world, 24/7/365, self-serve customer service software

The HelpConnection.NET customer service desk software has all of this. It has been designed specifically to help online businesses organize their customer service incidents, assign tasks to multiple agents, and make all appropriate information available to as many appropriate parties as possible. This also minimizes the number of reported incidents and responses!

Customizable for your business

And, the HelpConnection.NET customer service software can be added to most existing sites (hosted on Windows IIS servers), or your Windows intranet server. So, not only is the information readily accessible, but you don't have to keep paying for it over, and over again!

Great price and incredibly low TCO

At $800 for the Unlimited License the Help Connection.NET service desk software solution really is one of the most economical, full featured customer service software solutions available for the web. Source code is also available for an additional $2000.



  • Completely Web Based
        Service Desk Software

  • Available from Anywhere

  • Fully customizable

  • Great price and low TCO

  • Concurrent work flow

  • POP Email to Incident

  • Organized KB

  • Expandable Forms

  • Extensive Documentation

  • RSS Feed Output support



  • Existing Expinion Help Desk Customers

    You can migrate most of your data from Expinion Help Desk 6.3 or 6.5 to the HC.NET customer service software.
    (Must be done on a fresh HC installation that has no data yet.)


    Read about migrating data to the HC.NET Service Desk Software







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