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Monthly Fees ?
Installation / Install Guide
Trial or Demo Version
MONTHLY FEES ?
Question:
Are there any additional monthly fees for the HC solution ?
Solution:
No additional charges.
In our purchased HelpConnection option, there is only the one-time-only purchase price of $800, and you host it yourself. After that you don't have to pay us anything. (Though you
can
if you want! ;)
This price includes a permanent license for the version that you purchased, plus support and any new releases within 3 months of your purchase.
We don't think it makes much sense to be charged for the number of issues and clients... or even for the number of support agents and assets.
The solution should
grow with your business,
and not take away from it.
INSTALLATION / INSTALL GUIDE
Question:
How difficult is installation? Is there a guide for this?
Thanks!
Solution:
Most people find the installation very simple. In fact there is even an automated installation utility for those who can write enable the application folder, and name the database as HC_Solution.
The installation process is described in detail in both the Manual Installation Guide and the Automated Installation Guide which come with both the trial and purchased downloads. (Look in the _Guides_ folder.)
Guides can be downloaded here:
http://www.helpconnection.net/guides.aspx
Or, if you prefer, you can request the HelpConnection.NET team to do the installation for you. We will need temporary FTP access and remote access to your SQL database in order to do this.
Install request form:
https://www.helpconnection.net/tools/installs/request.aspx
The installation offer is guaranteed for
paid
HC.NET purchases. Unfortunately, we can only assist with free trial installations as time permits. (We cannot guarantee that we will be able to do free installations on free trials. The needs of our paying clients will always be given priority.) Trial users can request an installation via our
help desk
, support(at)helpconnection.net.
Thank you for your understanding.
TRIAL OR DEMO VERSION
Question:
Is there a trial version available so we can try this solution on our own server ?
Solution:
We do have a 30 day free trial download available from this location:
http://www.helpconnection.net/tools/trial/request.aspx
It will allow you to download the
package
and have it installed on your own server in your own environment.
The trial version will automatically expire after 30 days, at that time if you wish to continue using it, you will need to purchase a license and update the web.config file with a new license key that will allow you to use the solution.
Question:
thanks
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