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The Help Connection solution is very easy to use and intuitive to learn. We have been
in the business of developing CRM's for a long time. The result of this experience and
countless months of work - is the best CRM in the business.
 Built on over 7 years of experience
in the field, with a well thought-out and fully functional user interface.
The admin side login is separate from
other parts of the application for easy management and full control.
Supports unlimited agents with fully
integrated concurrent agent work flow.
Built from the ground up, in Visual Studio.NET
2005, using the .NET 2.0 platform.
Integrates many additional tools that are not
normally found in similar products, at any price.
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Easy to use client management that
doesn't stop at just listing the clients.
Easily expandable form formats from
within the administration, so you decide what's important to you.
Convert incoming emails from a pre-defined
SMTP server into issues with click of a button.
Have your knowledge base better organized
by using the nested categories.
Powerful issue management utility allows
you to track the issue progress in a forum message-like style.
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During our years of offering HelpDesk software solutions, we've been asking our many hundreds of clients, from around the world, for their suggestions. We have actually listened, requested clarifications, and tested the ideas out on different sized companies from various industries. Now, we've taken these suggestions and ideas and used them to create a well thought-out and widely tested interface.
You don't need to be a rocket scientist to use the HC. (This is important to our clients, because it cuts the learning curve, and saves on training costs.) Simple, descriptive screens give you all the options you need to provide
the best support possible to your clientele, whether your company is small or a multi-national corporation.
Don't just take our word for it though, test it, review it, see if it fits. If you need to, we will even provide
a trial version for you to use. (The trial version has full features, but will expire in 30 days.)
Even the installation is easy. Our set-up wizard will do most of the work for you. We also offer installation services, for a reasonable price.
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