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Is it really for a large company with Enterprise Level requirements?
Yes. This is an Enterprise Level application, that has been built to accept heavy traffic loads, lots of data, and still retain speed.
This software is inexpensive enough for small businesses, but has been designed with big companies in mind!
[ Why is it so inexpensive? ]
The following information should help address any Enterprise Ready concerns you may have. If you have any questions, please [contact us].
Robust:
The application has been coded, and then hand combed for imperfections, to make it as elegant and streamlined as possible. It runs clean...simple as that.
HelpConnection has been designed only for an MS SQL (SQL Server) backend for this very reason. (The most robust MS database option.)
Speed:
Use of stored procedures to keep the database fast. All graphics are kept small in file size for quick loading.
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No Limits Imposed?
We simply don't add code to limit how many of anything you can have. Period.
Want details? Read more
Not Convinced?
No problem. We want you to be impressed before you pay a cent, and we hope you'll use our software happily ever after. That's why we have a [ demo ] area. Or you can request a [ free 30 day trial download ] - no strings.
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You can customize HC to look like your site, and change literally hundreds of optional settings from within the admin menu, and from the web.config files.
You can also read [ Guides ] for more details, or [ Ask Us Questions ].
 Language File
Need to change the way text reads, or change the language? All the text is found in one language file, and it can be edited.
Layout Styling
Need to add your own header/footer etc? Common (and editable) header and footer files are provided for this purpose.
Prefer different colors on the public side? There is a .css file for that, please feel free.
Common Controls
In addition to the default look, there are many settings that can change the way your solution looks
and that includes some custom controls such as recent issue scrollers.
Want to read about some of the higher level features (besides basics like ticket submissions, email notifications, knowledgebase, etc.)?
[ Features Chart ]
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Optional add-on modules are already being planned. Some that are currently being considered are listed below.
Why not just add these to the basic application?
Because not everyone needs these types of addons, and we want to keep the price down for companies that are soon-to-be Fortune 500 companies.
Reports Module
HC.NET already has a Reports Generator, and the ability to export Issue views into CSV files.
But we're planning an even more extensive reporting including customizable reports,
and the ability to export more data from multiple tables, into third party applications.
Assets Manager Module:
Some of our larger clients would like to track some of their resources. For example, this is useful for IT support where service is provided for specific hardware etc.
Shopping Cart Module:
This addon would be for anyone who charges for support, and would like to use PayPal or 2Checkout.com. It would contain levels of support
and could tie in with category roles, so that clients pay to be able to submit questions to specific categories.
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No Limits ...
Unlimited Number of Support Reps (Admin Agents):
You can call them customer support representatives, technicians, admin agents, managers, executives... whatever you like.
Either way, we don't limit you to how many there should be. In fact, we make it flexible by providing a security levels designer where you can decide
which agents can do which functions... right down to whether or not they can edit an issue category or add an answer template!
Unlimited Number of Clients:
Again... we don't want to limit you. We have not added any code to restrict how many clients you can have.
Since we anticipate you having lots of clients, you can even group clients to help you email them about important information.
Need to limit access so clients can only ask questions in certain categories? We've got roles for that too.
Unlimited Number of Categories:
Only you know how many categories you need to organize your issues. We aren't about to enforce this, you need flexibility!
In fact, we even give you an unlimited number of sub-categories for each of your unlimited categories. Not enough? Well, there's also an
unlimited number of sub-categories for your sub-categories. Yes, 3 levels of category levels, each unlimited.
It'll help for your internal issues or for your public side knowledgebase.
Go ahead... get organized!
Unlimited Number of Drafts (Answer Templates):
Nope, we don't limit these either. In fact, you can categorize them to keep them organized.
Unlimited Number of Contacts, Tasks, etc.:
Same, still no limits.
Why is it so inexpensive?
Yes, HelpConnection.NET is inexpensive, but don't let that scare you off. We can sell our software inexpensively simply because it is well built. It's designed for flexibility and therefore we anticipate a great many sales. (Inexpensive, but never cheap.)
By the way, if you are embarrassed to approach the big guy with a proposal for such an inexpensive solution, we can raise the price just for you! ;)
- Contact us via our [support area].
Support Costs:
Another reason why it can be so affordable, is that we don't typically have many support issues from our clients. (Yes, it's that well built, and we use HC for our own support, so we're efficient.)
In fact, since big companies often have their own
IT departments, they tend to submit the least number of tickets.
A license purchase of HC.net comes with 5 free support contracts. After that, a support contract is required. In this way, only the clients who need more help actually have to pay more. (We just think this is more fair, and it keeps our per-unit costs down.)
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