Compare Help Desk Software - Expinion Help Desk vs. Help Connection.NET Solution

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Twitter Help Desk Software - HelpConnection.NET

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	They provide excellent user guides that allowed us train our users remotely. Great Job! Bob Read More


	You can add images to your KB articles or ticket solutions.

The chart below compares advanced features of our two Help Desk software options. The most obvious difference is the platform (asp vs. asp.net).

Both applications are full-featured customer support applications. For example, both have the ability to track tickets, an advanced knowledgebase, email notifications, answer templates, contacts book, task manager, an advanced text editor, etc., etc. But because there are literally hundreds of features in each, those that are shared are not shown here.

Don't have .NET? Or, prefer classic ASP products? - Click for Expinion Help Desk v6.5

	Expinion HelpDesk 6.5	HelpConnection.NET v3.0
Platform / Application Details
Last Release Date	01.16.2008	10.27.2009
One-Time Price	$289	$800
Free Trial Downloads	No	Yes
Platform	ASP 3.0	.NET 2.0+
Database / Back End	MS SQL or MS Access or My SQL	MS SQL - Any version
Source Code Included	Yes	No * See note below.
Source Code Details	Uncompiled source code	Compiled, with custom settings
Support Included	90 days	90 days
Install Included	No	Yes
Client Emails Converted to Tickets	Add-on Required - $99	Yes (included)
Agent Updates by Email	No	Yes
DLLs Registration Required	No. Except with Email Addon	No
Multiple Language Interface	Yes	No
Languages Provided (Public side)	English, Deutch, Spanish, Italian, Dutch, French,	English, Deutch, Spanish, Czech
Language Translation Files	Yes	Yes
Re-Brandable	Yes	Yes
Administration Side
Max. Admin Agents	Unlimited	Unlimited
Max. Clients	Unlimited	Unlimited
Max. Categories	Unlimited	Unlimited
Knowledge Base Category Tiers	3	3
Custom Client Fields	No	Yes
Client Groups	No	Yes
Client Expiry Dates	No	Yes
Client Active/Inactive	No	Yes
Client Overview on Demand	No	Yes
Q/A/Q/A Format	No	Yes
CSV Import	No	Yes
Client Agent Assignment	No	Yes
Automatic Escalation	No (Manual Only)	Yes
Export Issue Content	No	Yes
Issue Day History	No	Yes
Issue in Multiple Categories	No	Yes
Agent Uploads	Yes	Yes
Quick Navigation Menu	No	Yes
Contact Types	No	Yes
Save Agent/Agent Memos	No	Yes
Memo Categories	No	Yes
Memo History (When Emailed, to whom)	No	Yes
Report "Graphs"	No	Yes
Security Level "Grid"	No	Yes
Custom Tab Layout	No	Yes
Agent Signatures	No	Yes
Tasks Dashboard	No	Yes
Draft/Template Categories	No	Yes
Agent to Agent Messages	No	Yes
Mass Issue Deletions	No	Yes
Mass Issue Closing (status changes)	No	Yes
Custom Status Names via Admin	No	Yes
WYSIWYG Text Editor	Mozilla & Explorer Only	All known browsers including Safari (Mac Compatible)
Dynamic Help Texts	No	Yes
Customizable Smart Search	No	Yes
Twitter Integration	No	Yes
Public Side
Client Roles	No	Yes
News Management	No	Yes
Scrolling KB articles (Most Recent)	No	Yes
Smart Search	Regular Search Only	Yes
RSS Feeds	No	Yes
Support Alerts	No	Yes
Downloads area	No	Yes
Recently Viewed Issues	No	Yes
Client Notes	No	Yes
Captcha (Spam Evasion)	Yes	Yes
Client Uploads can be Allowed	Yes	Yes

Our standard Unlimited License is available for purchase, at the one-time cost of $800.

Source code is available for an additional $2000.

Or, you can use our [ Quick Start ] program, where we host the software for you. This involves a recurring fee, paid either monthly or annually. (As above, the cost is dependent on the number of agents.)