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The following is a quick comparison of our HC.NET solution to ASP 3.0 Expinion.net Help Desk solution available at Expinion.net web site. The overview lists the most important information only, and the main differences between the features only.

Both applications are considered to be full-featured Help Desk software applications. For example, both have the ability to track tickets, an advanced knowledgebase, email notifications, answer templates, contacts book, task manager, an advanced text editor, etc., etc. But because there are literally hundreds of features in each, those that are shared are not shown here.

We are currently working on a more detailed comparison of HC.NET solution to other competing applications that are available from other vendors.


Don't have the .NET ? Prefer classic ASP products ? Click here for Expinion.net



  Expinion HelpDesk 6.5 HelpConnection.NET
Platform / Application Details
Release Date 17/01/2007 01/08/2007
One-Time Price $175 $1165
Free Trial Downloads No Yes
Platform ASP 3.0 .NET 2.0+
Database / Back End MS SQL or MS Access or My SQL MS SQL - Any version
Source Code Included Yes No
Source Code Details Uncompiled source code Compiled, with custom settings
Support Included Yes 5 Issues Free, Support Contracts
Install Included Yes Yes. Counts as support issue.
Emails Converted to Tickets Add-on Required - $99 Yes
DLLs Registration Required No. Except with Email Addon No
Multiple Language Interface Yes No
Administration Side
Custom Client Fields No Yes
Client Groups No Yes
Client Expiry Dates No Yes
Client Active/Inactive No Yes
Client Overview on Demand No Yes
Q/A/Q/A Format No Yes
CSV Import No Yes
Client Agent Assignment No Yes
Automatic Escalation No (Manual Only) Yes
Export Issue Content No Yes
Issue Day History No Yes
Issue in Multiple Categories No Yes
Quick Navigation Menu No Yes
Contact Types No Yes
Save Agent/Agent Memos No Yes
Memo Categories No Yes
Memo History (When Emailed, to whom) No Yes
Report "Graphs" No Yes
Security Level "Grid" No Yes
Custom Tab Layout No Yes
Agent Signatures No Yes
Tasks Dashboard No Yes
Draft/Template Categories No Yes
Agent to Agent Messages No Yes
Dynamic Help Texts No Yes
Public Side
Client Roles No Yes
News Management No Yes
RSS Feeds No Yes
Support Alerts No Yes
Downloads area No Yes
Recently Viewed Issues No Yes
Client Notes No Yes
Captcha (Spam Evasion) Yes Yes








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