Compare Help Desk Software - Expinion Help Desk vs. Help Connection.NET Solution
Help Connection - Professional Customer Support Software
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Comparison of the ASP.NET HC Help Desk Solutions
Product Overview
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Features Chart
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Features Text
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Benefits
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How it Works
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Screenshots
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BUY ONCE - PERMANENT LICENSE
Price List
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Requirements
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How it Works
Request Free Trial
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PAY MONTHLY - WE HOST IT
Hosted Overview
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Lease Prices
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Lease or Buy ?
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Requirements
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How it Works




Twitter Help Desk Software - HelpConnection.NET

 


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The chart below compares advanced features of our two Help Desk software options. The most obvious difference is the platform (asp vs. asp.net).

Both applications are full-featured customer support applications. For example, both have the ability to track tickets, an advanced knowledgebase, email notifications, answer templates, contacts book, task manager, an advanced text editor, etc., etc. But because there are literally hundreds of features in each, those that are shared are not shown here.

Don't have .NET?   Or, prefer classic ASP products?   -   Click for Help Desk v6.5


  Expinion HelpDesk 6.5 HelpConnection.NET v4.0.1
Platform / Application Details
Last Release Date 01.16.2008 09.27.2011
One-Time Price Option Yes $249 Yes $1999
Hosted Help Desk Option No Yes. Starts at $25 p/month
Free Trial Downloads No Yes
Platform ASP 3.0 .NET 2.0+
Database / Back End MS SQL or MS Access or My SQL MS SQL - Any version
Source Code Included Yes No * See note below.
Source Code Details Uncompiled source code Compiled, with custom settings
Support Included 90 days 90 days
Install Included No Yes
Client Emails Converted to Tickets Add-on Required - $149 Yes (included)
Agent Updates by Email No Yes
DLLs Registration Required No. Except with Email Addon No
Multiple Language Interface Yes No
Languages Provided (Public side) English, Deutch, Spanish, Italian, Dutch, French, English, Deutch, Spanish, Czech
Language Translation Files Yes Yes
Re-Brandable Yes Yes
Administration Side
Max. Admin Agents Unlimited Unlimited
Max. Clients Unlimited Unlimited
Max. Categories Unlimited Unlimited
Knowledge Base Category Tiers 3 3
Custom Client Fields No Yes
Client Groups No Yes
Client Expiry Dates No Yes
Client Active/Inactive No Yes
Client Overview on Demand No Yes
Q/A/Q/A Format No Yes
CSV Import No Yes
Client Agent Assignment No Yes
Automatic Escalation No (Manual Only) Yes
Export Issue Content No Yes
Issue Day History No Yes
Issue in Multiple Categories No Yes
Agent Uploads Yes Yes
Quick Navigation Menu No Yes
Contact Types No Yes
Save Agent/Agent Memos No Yes
Memo Categories No Yes
Memo History (When Emailed, to whom) No Yes
Report "Graphs" No Yes
Security Level "Grid" No Yes
Custom Tab Layout No Yes
Agent Signatures No Yes
Tasks Dashboard No Yes
Draft/Template Categories No Yes
Agent to Agent Messages No Yes
Mass Issue Deletions No Yes
Mass Issue Closing (status changes) No Yes
Custom Status Names via Admin No Yes
WYSIWYG Text Editor Mozilla & Explorer Only All known browsers including
Safari (Mac Compatible)
Dynamic Help Texts No Yes
Customizable Smart Search No Yes
Twitter Integration No Yes
Assets Manager No Yes
Public Side
Client Roles No Yes
News Management No Yes
Scrolling KB articles (Most Recent) No Yes
Smart Search Regular Search Only Yes
RSS Feeds No Yes
Support Alerts No Yes
Downloads area No Yes
Recently Viewed Issues No Yes
Client Notes No Yes
Client Bookmarks No Yes
Captcha (Spam Evasion) Yes Yes
Client Uploads can be Allowed Yes Yes


Our standard Unlimited License is available for purchase, at the one-time cost of $1999.

Source code is available for an additional $2000.


Or, you can use our [ Hosted Hero Help Desk ], where we host the software for you. This involves a recurring fee, paid either monthly or annually. (Unlike above, the cost is dependent on the number of agents.)





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