Solutions are suggested before   the public may submit an issue. (May also be disabled.)

Files can be uploaded and attached to issues by Help Desk users or agents.

Supports ASPemails, CDONTS, JMail, Dundas, CDONTS, CDOSYS, etc.

Unlimited number of support representatives and issues.

Electronic version of admin guide and user's guide included.

Free future full-version upgrade included.

Full open source code may be purchased.

Free FTP installation included.

No DLLs or Active X to install.

Developed in ASP.NET 2.0. (Can be used on ASP.NET 3.0 or 3.5 also.)



Try it out!

[ HelpConnection.NET Help Desk 1.8 Administration Demo ].
Staff members (agents and administrators) login and work in an area like this.
Use admin as username and password to access the administration area as an Administrator (highest security level) to access all tools.


[ User Demo Link ].
The knowledgebase area is similar to what your public (customers & visitors) will see and do on your Help Desk. No information is required from your visitors, unless they wish to submit a new issue.

Security & Privacy Admin login requires username & password. Set agent access rights, in detail. Agent only memo for each issue. Issues can be in KB, or not! Per agent viewing preferences. Representative (Agent) Functions Add/List/Edit/Delete/Relate issues Prioritize issues (5 levels) Reassign issue/categories/reps View issue summary View automatic issue history Change status of issue at any time View customer's system configuration Automatic URL and email recognition Look-up & copy previous solution Add or look-up & copy draft reply Enable secondary email address    (Cell, Pager, PDF capable) Mark issue as 'max exposure' Modify issue listing columns shown WYSIWYG editor Write draft responses for FAQs & KB    (Can be reapplied to new issues.)    Include custom signatures, etc. Tools for any level agent Sort & search issues Paging for fast navigation Built-in To-Do Manager Built-in Address Book

Tools for Administrators Add 5 optional text fields to issue submit forms Add custom fields of 'other' types. Customize security levels per agent, per task List/Add/Edit/Disable/Delete representatives List/Add/Disable/Delete categories Add/Edit/Disable/Delete category announcements View category overview report View user overview report View representative (agent) overview report View detailed agent activity logs Send internal 'customer-service' emails Send mass emails to all clients Set 'related' issues (further organization) View help desk statistics View / sort client issues report    (Who is submitting the most issues?) View /sort client comments report    (What do your visitors have to say?) View average reply times    (Which agents are most efficient?) Customize autogenerated outgoing emails Assign to-do's to other agents Set number of open issues per agent Enable/disable activity logs per agent Check for recent Help Desk version update Suggest features for the next HD release

Try it out!

[ HelpConnection.NET Help Desk 1.8 Administration Demo ].
Staff members (agents and administrators) login and work in an area like this.
Use admin as username and password to access the administration area as an Administrator (highest security level) to access all tools.


[ User Demo Link ].
The knowledgebase area is similar to what your public (customers & visitors) will see and do on your Help Desk. No information is required from your visitors, unless they wish to submit a new issue.

Easy to use No need to register Paging for easy navigation Intuitive user interface Always accessible Find answers & offer opinions View/search/sort categorized FAQs Launch convenient Browser Toolbar View related issues list View category announcements Bookmark favorite issues Quickly view most important issues Vote on quality of issue resolution Leave comment on each issue Email selected issues to a friend Print issues

Ask questions or raise issues Convenient Suggested Solutions list after    submitting new question title (Saves time) Submit new issue(s) Update your unresolved questions View personally submitted questions list View personally submitted question details -    private or public (except internal memo) Reopen a previous issue Request a list of all usernames and passwords    used with your email address Check status of your issues Automatic email when issue resolved Receive email when issue submitted for you    (Includes assigned username and password.)

Try it out!

[ HelpConnection.NET Help Desk v1.8 - Administration Demo ].
Staff members (agents and administrators) login and work in an area like this.
Use admin as username and password to access the administration area as an Administrator (highest security level) to access all tools.


[ User Demo Link ].
The knowledgebase area is similar to what your public (customers & visitors) will see and do on your Help Desk. No information is required from your visitors, unless they wish to submit a new issue.