The combination of exquisite design, speed of operation and consummate functionality is found nowhere more abundantly than in the products developed ... Paul
Overview of our Customer Service Software, written in .NET 2.0
To provide excellence from your customer service desk, you need to provide your clients with convenient ways of
contacting you. And when they give you this opportunity to impress them, you need to provide an answer as
quickly, efficiently, and as correctly as possible.
But, when you have thousands of clients and hundreds of customer service representatives involved, it can be difficult to keep so many
questions & answers, product incidents, and internal information organized. When so many agents, similar
questions can be re-solved many times, thus wasting valuable time and effort.
Better organize public and internal information
Automated asp.net customer service software and (KB) Knowledge Base) system, that can be online (accessed from any online browser,
anywhere in the world, 24/7/365) really helps. But... you may need even more. You should have incoming email to incident
conversion, built-in communications systems between agents, automated escalation, category alerts and news, a
built-in dictionary / glossary of terms, etc.
All of these things can take your customer service desk area up a notch, and provide both clients and agents with intuitive
information... quickly.
Anywhere in the world, 24/7/365, self-serve customer service software
The HelpConnection.NET customer service desk software has all of this. It has been designed specifically to help online businesses
organize their customer service incidents, assign tasks to multiple agents, and make all appropriate information
available to as many appropriate parties as possible. This also minimizes the number of reported incidents and responses!
Completely Web Based Service Desk Software
Available from Anywhere
Fully customizable
Great price and low TCO
Concurrent work flow
POP Email to Incident
Organized KB
Expandable Forms
Extensive Documentation
RSS Feed Output support
Customizable for your business
And, the HelpConnection.NET customer service software can be added to most existing sites (hosted on Windows IIS servers), or your
Windows intranet server. So, not only is the information readily accessible, but you don't have to keep paying
for it over, and over again!
Compared to the wages of support agents, the $1999 price tag for Unlimited Agents/Clients/Issues is quite reasonable. Add to that improved customer service and communications leading to new sales, and most companies see a return on investment in the first month after implementation! It's like getting a few new support reps, for free!
And even though it is rarely needed, it's nice to know that source code is also available (additional $2000).
Existing Expinion Help Desk Customers
You can migrate most of your data from Expinion Help Desk 6.3 or 6.5 to the HC.NET customer service software.
(Must be done on a fresh HC installation that has no data yet.)
HOME
Customizable for your business
